Return Policy

Last Revised: July 16, 2026

At Sorevuveiell, customer satisfaction is extremely important to us. If you experience an issue with your purchase, please contact our support team at support@sorevuveiell.com and include your Order Number (example: 015SHOP-1218) along with the email address used to place the order so we can assist you promptly.

Please read the following policy carefully before submitting a request.

General Return Terms

All purchases made through Sorevuveiell are considered final sale.

We currently do not accept standard returns or product exchanges due to personal preference, change of mind, ordering the wrong size or color, or no longer needing the product.

A return, refund, or replacement may only be reviewed when:

  • The item has a confirmed manufacturing defect

  • The item arrives visibly damaged

  • The wrong product was delivered

  • An item is missing from the order

Damaged, Defective, or Incorrect Items

We are committed to maintaining product quality and ensuring that customers receive the correct items.

If your order arrives damaged, defective, incomplete, or incorrectly fulfilled, please contact our support team as soon as possible so we can review the issue and provide an appropriate resolution.

Customers are required to inspect their package promptly after delivery and notify us within 7 days of the delivery date.

To help us process your claim efficiently, please email support@sorevuveiell.com and include:

  • Your Order Number (example: 015SHOP-1218)

  • The email address used during checkout

  • A detailed explanation of the issue

  • Clear photos or video evidence showing the damage, defect, missing item, or incorrect product received

  • A clear photo of the shipping label attached to the package

Please keep the item, original packaging, and shipping materials until your claim has been reviewed.

Each case will be reviewed individually by our support team. Depending on the circumstances and the results of our review, approved resolutions may include:

  • A replacement item

  • A partial refund

  • A full refund

Submitting a claim does not automatically guarantee approval. We may request additional information or evidence before making a final decision.

Refund Processing

If your claim qualifies for a partial or full refund, the approved amount will be returned to the original payment method used for the purchase.

Once a refund has been approved and issued, please allow approximately 7–12 business days for the funds to appear in your account.

Actual processing times may vary depending on your bank, card issuer, PayPal, or other payment provider.

Original shipping charges, customs duties, taxes, and other fees are generally non-refundable unless otherwise required by applicable law or specifically approved by our support team.

Exchange Policy

We do not provide traditional product exchanges.

Replacement items are only issued for products confirmed by our support team to be:

  • Defective

  • Damaged during transit

  • Incorrectly fulfilled

  • Missing from the original shipment

Replacement requests are subject to review and approval.

Unauthorized Returns

Please do not return any merchandise without receiving prior authorization and return instructions from our customer support team.

Any package returned without an approved claim or without authorization from support@sorevuveiell.com may be refused.

Unauthorized returns may not qualify for:

  • A refund

  • A replacement

  • Store credit

  • Reimbursement of return shipping costs

  • Further assistance

Customers must contact us before sending any item back.

Sending an item to the address shown on the original shipping label does not guarantee that the return will be received or processed, as that address may belong to a shipping or fulfillment partner rather than an authorized returns facility.

Non-Returnable Situations

Unless otherwise required by applicable law, we may be unable to approve a refund, replacement, or return when:

  • The request is submitted more than 7 days after delivery

  • The customer changed their mind

  • The wrong size, color, quantity, or product was ordered by the customer

  • The item has been used, altered, damaged, washed, installed, or handled improperly

  • The item was damaged through misuse, neglect, accident, or normal wear

  • The customer refuses to provide the requested photos, videos, or order information

  • The item was returned without authorization

  • The shipping address provided by the customer was incorrect or incomplete

  • The package was refused or left unclaimed

  • The product issue results from incompatibility with local standards, voltage, sizing, or personal expectations that were disclosed on the product page

Missing or Stolen Packages

If tracking information shows that an order was delivered but you cannot locate the package, please:

  1. Check around the delivery location.

  2. Ask household members, neighbors, or building staff.

  3. Contact the local shipping carrier.

  4. Allow up to 48 hours, as some carriers mark packages as delivered before the final handoff.

If the package is still missing, contact support@sorevuveiell.com with your Order Number and tracking information.

Claims involving packages marked as delivered will be reviewed individually. We cannot guarantee a refund or replacement when carrier records confirm successful delivery to the address provided at checkout.

Order Cancellations

Orders may only be canceled before they enter fulfillment or shipment processing.

Because orders are processed quickly, cancellation requests must be submitted as soon as possible.

Once an order has been processed or shipped, it can no longer be canceled.

Approved cancellations may be subject to payment processing or handling fees where permitted by applicable law.

Contact Information

If you have questions regarding this Return Policy or need assistance with an order issue, please contact our support team.

Brand: Sorevuveiell
Email: support@sorevuveiell.com
Phone: +1 (424) 306-0913

To help us assist you more quickly, please include:

  • Your full name

  • Your Order Number

  • The email address used for the purchase

  • A clear explanation of the issue

  • Relevant photos or videos, when applicable

Company Information

HONGKONG SINOWE LIMITED
ROOM D, 10/F., TOWER A, BILLION CENTRE
1 WANG KWONG ROAD
KOWLOON BAY, HONG KONG

At Sorevuveiell, we value every customer and will make reasonable efforts to provide a fair and appropriate resolution in accordance with this policy.